CX VALUE MANAGEMENT
We identify and deliver
breakthrough business results through CX Transformation
$25 Billion of customer experience value
Our work with dozens of global leaders has identified and quantified the impact of improved Customer Experience that total more than $25 Billion.
Our rigorous, data-driven analytic approach delivers significant revenue and growth opportunities with benchmarks that build commitment and support investments.
CX strategy / roadmap
Crafting a Customer Experience strategy and multi-year roadmap that has the right balance of early and sustained results, quick wins and systemic changes requires a good deal of art and science. We have both – and the implementation experience ensure success as you encounter predictable challenges during the change.
“Connecting-the-Dots”
The biggest challenge for many CX programs is “connecting-the-dots” from CX problems or improvements to CX metrics and business results.
Our proven “Connecting-the-Dots” approach identifies not only all the metric and result impacts, but impacts on employees and partners.
Business case
/ ROI
While 80% of companies have a customer experience strategy less than 1 in 10 have a business case that supports the investment needed to put it into action. Learn how our proven “Connecting the dots to Business value” approach shows how CX improvements impact CX metrics, business KPI’s and deliver financial results that your CFO will be proud of. Ask us about our set of CX improvement benchmarks: Increased revenue, profits, retention, and loyalty.
CLIENT SUCCESS
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